Aqube Courier

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Terms & Conditions

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These Terms and Conditions (“Terms”) govern your use of Aqube Courier’s services. By booking, accessing, or using our services, you agree to these Terms. Please read them carefully.

1. Services

Aqube Courier provides same-day delivery, scheduled delivery, and e-commerce fulfilment across the UK. We aim to provide reliable and timely services but cannot guarantee delivery times in cases beyond our control (e.g., traffic delays, extreme weather, strikes).

2. Booking & Payments

  • All bookings must be completed through our website, phone, or approved partners.

  • Payment is required at the time of booking unless otherwise agreed in writing.

  • We reserve the right to cancel or decline any booking in cases of incomplete information or non-payment.

3. Customer Responsibilities

  • You must provide accurate pickup and delivery details.

  • Parcels must be securely packaged and comply with our packaging guidelines.

  • Prohibited or restricted items (such as hazardous materials, illegal substances, weapons, or perishable goods) must not be sent through our services.

4. Delivery & Liability

  • While we take every care to deliver on time, delays may occur due to external factors outside our control.

  • We are not liable for losses caused by inaccurate delivery details or inadequate packaging.

  • Our liability is limited to the cost of delivery unless a separate written agreement is made.

5. Cancellations & Refunds

  • Cancellations made within a reasonable timeframe may qualify for a refund.

  • Refunds will not be granted for services already completed or attempted.

  • Refund processing times may vary based on your payment provider.

6. Limitation of Liability

  • Aqube Courier is not responsible for indirect, incidental, or consequential damages arising from the use of our services.

  • We will not be held liable for items lost or damaged due to improper packaging, restricted goods, or force majeure events.

7. Intellectual Property

  • All content on our website, including logos, graphics, and written content, is the property of Aqube Courier and may not be reproduced without permission.

8. Governing Law

These Terms shall be governed by and construed under the laws of the United Kingdom. Any disputes shall be resolved in the courts of England and Wales.

9. Contact

If you have any questions regarding these Terms, please contact us at:
📧 Info@aqubecourier.co.uk